DELIVERY
FOR DHL DELIVERY ORDERS MUST BE PLACED BY 10AM THE DAY BEFORE. PLEASE NOTE THAT ORDERS PLACED AFTER 10AM WILL BE SHIPPED THE NEXT WORKING DAY. WEEKENDS AND BANK HOLIDAYS DO NOT COUNT AS WORKING DAYS. ORDERS PLACED AFTER 10AM ON A FRIDAY WILL BE SHIPPED ON MONDAY. DELIVERY TO THE SCOTTISH HIGHLANDS, NORTHERN ISLAND AND CERTAIN OTHER POSTCODES WILL TAKE IN 48 HOURS TO ARRIVE.
TO QUALIFY FOR NEXT DAY DELIVERY ORDERS MUST BE PLACED BY 9AM AND FOR SATURDAY NEXT DAY DELIVERY ORDERS MUST BE PLACED BY 9AM THE DAY BEFORE DELIVERY.
TRACKING INFORMATION WILL BE SENT TO YOU BY EMAIL.
IF THERE ARE ANY ISSUES WITH YOUR PARCEL CONTENTS, PLEASE NOTIFY US WITHIN 48HOURS OF RECEIVING IT SO WE CAN SOLVE THE ISSUE.
DUE TO A HIGH VOLUME OF LOST PARCELS WE ADVISE ALL PARCELS BE DELIVERED TO AN APPROVED PICK UP POINT ONLY.
LOST PARCELS ARE NOT COVERED UNDER ANY CIRCUMSTANCES
Parcels must NOT be left in a safe place.
If the parcel is returned to us due to failed delivery attempts, the cost to re-ship your order will be £10. This amount includes the parcel return charge that we have to pay, because of the failed delivery attempts. If you do not want your parcel to be re-shipped, there is a cost of £4.50 to cover the charge for the parcel being returned to us. Delivery costs are non-refundable. We charge a £10 admin fee, which covers us for packaging and time.
DELIVERY TO THE SCOTTISH HIGHLANDS & ISLANDS, NORTHERN ISLAND AND CERTAIN OTHER POSTCODES ARE CLASSED AS EXTENDED AREAS, SO DELIVERY TIMES AND PRICES MAY VARY. POSTCODES:
BT HS1 to HS9 IM IV14 to IV28 IV40 IV56 IV7 IV9 to IV12 KA27 KA28 KW PA20 PA21 to PA38 PA41 to PA49 PA60 to PA80 PA88 PH17 to PH26 PH32 to PH44 TR21 to TR25 ZE
THE FESTIVE PERIOD IS A VERY BUSY TIME - DHL MAY EXPERIENCE SOME DELAYS. AS DHL ARE A THIRD PARTY, WE CAN NOT BE HELD LIABLE FOR DELAYED SHIPMENTS ONCE THEY HAVE LEFT OUR PREMISES.
CLICK & COLLECT
PURCHASE YOUR ITEMS ONLINE AND COLLECT THEM FROM OUR ABERDEEN STORE DURING OPENING HOURS, LET US KNOW WHEN YOU ARE COLLECTING AT CHECKOUT. FURTHER IN STORE PURCHASES CAN BE MADE ON COLLECTION OF YOUR CLICK & COLLECT.
BARREL HIRE
DELIVERIES AND COLLECTIONS ARE MADE WITHIN OUR OPEN SHOP HOURS. IF YOU REQUIRE THE BARRELS TO BE DELIVERED, PLEASE NOTE THEY ARE DELIVERED DOOR TO DOOR I.E WE ARE NOT ABLE TO MOVE THEM ONCE OFFLOADED. IF YOU NEED THEM MOVED INTO POSITION, YOU WOULD NEED TO ARRANGE THIS.
CANCELLATION - SHOULD YOU NEED TO CANCEL YOUR BARREL HIRE, PLEASE NOTE ONLY 50% OF THE TOTAL BARREL HIRE COST WILL BE REFUNDED. IF YOU CANCEL 7 DAYS BEFOR EYOUR EVENT, WE ARE UNABLE TO PROVIDE A REFUND.
RETURNS
SPRAY PAINTS AND INKS ARE NON REFUNDABLE.
YOU CAN RETURN UNUSED ITEMS (CLOTHING) WITHIN 14 DAYS FROM DATE OF PURCHASE FOR IN STORE CREDIT. IF MORE THAN 14 DAYS HAVE PASSED SINCE YOUR PURCHASE, THEN THE ITEMS CAN NO LONGER BE RETURNED TO US. ITEMS TO BE RETURNED SHOULD BE IN AN UNUSED CONDITION AND IN ORIGINAL UNDAMAGED PACKAGING.
THE CUSTOMER IS RESPONSIBLE FOR THE RETURNED ITEMS UNTIL THEY REACH US, WE RECOMMEND THAT YOU USE A TRACKED SERVICE FOR RETURNING THESE ITEMS - OGES LTD WILL NOT BE HELD LIABLE FOR ANY LOST ITEMS.
THE CUSTOMER WILL NOT BE CHARGED FOR THE RETURN OF ANY FAULTY ITEMS OR ITEMS SENT IN ERROR, AS LONG AS YOU NOTIFY US WITHIN 48 HOURS AFTER RECEIVING YOUR ORDER.
PLEASE CONTACT US IF YOU NEED TO RETURN AN ITEM FOR ANY REASON: INFO@OGES.CO.UK.
TERMS & CONDITIONS APPLY.
SUSTAINABLE PACKAGING
OGES ARE ECO CONSCIOUS, OUR BOXES AND TAPES ARE MADE FROM RECYCLED MATERIALS. YOUR ORDER MIGHT INCLUDE SOME RECYCLED CARDBOARD TO KEEP YOUR CONTENTS SECURE!
WORKSHOP TICKETS ARE NON-REFUNDABLE ONCE PURCHASED AND HOLD NO CASH VALUE. IF YOU ARE UNABLE TO ATTEND YOUR WORKSHOP DATE, WE NEED AT LEAST 7 DAYS NOTICE SO WE CAN TRANSFER YOU ONTO ANOTHER WORKSHOP DATE. IF CANCELLATION IS WITHIN 7 DAYS OF YOUR BOOKED WORKSHOP DATE, THEN WE ARE UNABLE TO CHANGE YOUR WORKSHOP DATE. WE ARE HAPPY FOR YOU TO SEND A FRIEND ALONG IN YOUR PLACE - PLEASE LET US KNOW THEIR CONTACT DETAILS AND NAME PRIOR TO THE WORKSHOP.
OUR RIGHT TO CANCEL A WORKSHOP - WORKSHOPS REQUIRE A MINIMUM NUMBER OF ATTENDEES, SO IF WE NEED TO CANCEL THE WORKSHOP DUE TO UNFORESEEN CIRCUMSTANCES WE WILL GIVE YOU AS MUCH NOTICE AS POSSIBLE. YOU WILL BE ABLE TO TRANSFER ONTO ANOTHER WORKSHOP DATE, BUT PLEASE NOTE WE DO NOT COVER TRAVEL COSTS.
